Return, Replacement & Refund Policy

1. Return Eligibility

Returns or replacements are accepted only if:

• You receive a damaged product.
• You receive the wrong product.
• The product has a manufacturing defect.
• You receive an incomplete order (missing item).
• The product delivered is different from what you ordered.

2. Return Request Time

• Return requests must be raised within 24 hours of delivery.
• Requests made after 24 hours may not be accepted.

3. Mandatory Unboxing Video (Compulsory)

To process any return, replacement, or refund request, a clear, continuous, unedited unboxing video is mandatory.

The video must:

• Start before opening the sealed parcel.
• Clearly show the courier package.
• Clearly show the shipping label.
• Show the parcel being opened.
• Show every product received.
• Clearly capture the issue (damage, wrong item, missing item, or defect).
• Be recorded without any cuts, edits, or pauses.

4. How to Submit a Return Request

Within 24 hours of delivery, send the following:

• Order Number
• Full Name
• Mobile Number
• Unboxing Video
• Product Photos
• Reason for Return

Send your request via:

• Email: thridhavarnam@gmail.com
• WhatsApp: +91 99495 28787

5. Product Condition for Returns

Returned products must:

• Be unused.
• Be unwashed.
• Be unworn.
• Have all original tags attached.
• Be in original packaging.
• Include the original invoice.
• Be returned with all accessories (if applicable).

Products failing these conditions may not be eligible for return.

6. Products Not Eligible for Return

Returns will not be accepted for:

• Change of mind.
• Incorrect colour selection due to screen / display variations.
• Wrong size or design selected by the customer.
• Products that have been used, washed, or altered.
• Products without original tags or packaging.
• Customised or personalised products.
• Gift cards or promotional vouchers.
• Products marked as “Final Sale” or “Non-Returnable”.

7. Replacement Policy

Replacement is available only for:

• Damaged products.
• Wrong products received.
• Manufacturing defects.
• Missing items.

Replacement depends on stock availability. If the product is unavailable, a refund will be processed.

8. Return Shipping

If the return is approved because of:

• Damaged product
• Wrong product
• Manufacturing defect

THRIDHA VARNAM will arrange pickup where available or reimburse reasonable return shipping charges.

For returns not covered under this policy, the customer is responsible for return shipping costs.

9. Refund Policy

Once the returned product is received and passes inspection:

• Refunds will be processed within 7–10 business days.
• Refunds will be made to the original payment method.
• Original shipping charges (if any) are non-refundable unless the error was on our part.

10. Order Cancellation

• Orders can be cancelled only before dispatch.
• Once shipped, orders cannot be cancelled.

11. International Orders

International orders are generally not eligible for return or exchange, except in cases of:

• Wrong product delivered.
• Product damaged during transit.
• Manufacturing defect.

Customers are responsible for any customs duties, import taxes, or local charges, which are non-refundable.

12. Quality Inspection

Every product undergoes a strict quality inspection before dispatch. We maintain packaging records to ensure product quality and dispatch accuracy.

13. False or Fraudulent Claims

THRIDHA VARNAM reserves the right to reject any return, replacement, or refund request if:

• Required proof is not provided.
• The unboxing video is edited, incomplete, or unclear.
• The claim is found to be false or fraudulent.
• The returned product does not match the originally shipped item.