1. Information We Collect
We may collect the following information:
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping Address
- PIN / ZIP Code
- Payment Information (processed securely through our payment partners; we do not store your card details)
- Order History
- Device Information
- IP Address
- Browser Information
- Cookies and Website Usage Data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support.
- Send order confirmations and shipping updates.
- Respond to your enquiries.
- Improve our website, products, and services.
- Prevent fraud and unauthorized transactions.
- Comply with legal and regulatory obligations.
- Send promotional offers and newsletters (only where permitted or if you have opted in).
3. Payment Security
All online payments are processed through secure, trusted payment gateways. THRIDHA VARNAM does not store your debit card, credit card, UPI PIN, CVV, or internet banking credentials.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders.
- Provide customer support.
- Meet legal, tax, accounting, and regulatory requirements.
- Resolve disputes and enforce our policies.
8. Marketing Communications
If you subscribe to our newsletters or promotional communications, you may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.
9. Your Rights
Subject to applicable law, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your information.
- Request deletion of your information where legally permissible.
- Withdraw marketing consent.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those external websites.
11. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.